{"id":54673,"date":"2024-05-31T00:00:40","date_gmt":"2024-05-31T04:00:40","guid":{"rendered":"https:\/\/roundstoneinsurance.com\/?p=54673"},"modified":"2024-07-29T11:39:14","modified_gmt":"2024-07-29T15:39:14","slug":"what-does-customer-success-look-like-in-a-self-funded-health-plan","status":"publish","type":"post","link":"https:\/\/roundstoneinsurance.com\/excelsior\/blog\/what-does-customer-success-look-like-in-a-self-funded-health-plan\/","title":{"rendered":"What Does Customer Success Look Like in a Self-Funded Health Plan?"},"content":{"rendered":"<ul style=\"font-weight: 400;\">\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Customer success is an easy to measure metric: Are you delivering quality affordable employee health benefits over the long term? Are you happy with the experience engaging with your company health plan?<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Although it\u2019s easy to measure, Roundstone is different in our approach to customer success because we already take into consideration customer alignment, minimizing risk, and providing data driven cost saving solutions.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">\u00a0Roundstone further sets clients up for success because of our in-house Third Party Administrator\u2019s (TPA) and its cohesive collaboration with our captive management team.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<hr \/>\n<p>&nbsp;<\/p>\n<p><span data-contrast=\"none\">In a nutshell, customer success is quantifiable via a simple metric.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Customer success is measured in outcomes \u2013 <\/span><a href=\"https:\/\/roundstoneinsurance.com\/excelsior\/blog\/how-to-save-money-on-healthcare\/\"><span data-contrast=\"none\">With a self-funded health plan, an employer should expect to save considerable money<\/span><\/a><span data-contrast=\"none\"> over a five-year period without compromising on care or quality.\u00a0<\/span><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">And you should have access to data to <\/span><a href=\"https:\/\/roundstoneinsurance.com\/excelsior\/blog\/cost-containment-in-healthcare\/\"><span data-contrast=\"none\">understand what\u2019s happening in your health plan to implement cost saving solutions that not only optimize savings<\/span><\/a><span data-contrast=\"none\">, but improve the care you provide your employees. <\/span><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">It&#8217;s both the employer\u2019s budget and the employees\u2019 experience that realize the success of a self funded group captive.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">For example, a risk management company noticed they were spending $130 per member per month on pharmacy costs \u2013 higher than the commercial benchmark of $113 per month. The company implemented a vendor that provides PAP or International Sourcing options to groups and reduced that cost to $46 per member per month, resulting in over $60,000 in savings to the employee benefits plan in the past 10 months alone. <\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Many of the outcomes of a successful customer experience <\/span><a href=\"https:\/\/roundstoneinsurance.com\/excelsior\/blog\/what-is-a-tpa\/\"><span data-contrast=\"none\">can be traced back to the quality of the Third Party Administrator (TPA)<\/span><\/a><span data-contrast=\"none\"> that facilitates the implementation and ongoing management of the company health plan.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">As Vice-President of Customer Success at Roundstone, <\/span><a href=\"https:\/\/roundstoneinsurance.com\/excelsior\/blog\/customer-experience-at-roundstone\/\"><span data-contrast=\"none\">Jasmine Bibb understands customer success<\/span><\/a><span data-contrast=\"none\"> is an ever-evolving metric that never rests. It\u2019s achieved through a formula that is repeatable even in the face of growth, but flexible enough to adapt to the inevitable growing pains of expansion. As Roundstone continues to maintain a steady, 30% year-over-year growth, customer success boils down to both the outcomes and experience along the way.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<blockquote><p><em><strong>\u201cIf a customer is satisfied with the service, the experience, and the outcomes they receive from us, there&#8217;s real longevity and value in that success,\u201d Jasmine said. \u201cAnd I think that makes them happy because they&#8217;re not constantly going to market year after year \u2013 they have a reliable solution they can grow, improve and optimize through valuable long-term savings.\u201d \u00a0<\/strong><\/em><\/p><\/blockquote>\n<p><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">Great Teamwork: The Value of an In-house TPA<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:360,&quot;335559739&quot;:120}\"> to a Company Health Plan<\/span><\/h2>\n<p><span data-contrast=\"none\">Because of their in-house, \u201call-under-one-roof\u201d approach, both Roundstone and <\/span><a href=\"https:\/\/choosebywater.com\/\"><span data-contrast=\"none\">Bywater, our in-house TPA<\/span><\/a><span data-contrast=\"none\">, are best positioned to deliver a successful customer through cohesive collaboration.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Having Roundstone and Bywater teams in the same building is a real differentiator because it leads to collaboration in real-time. <\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<blockquote><p><strong><em>\u201cIt\u2019s unique in this industry to have your captive manager and TPA work this closely together,\u201d she added. \u201cBoth Roundstone\u2019s and Bywater\u2019s teams can have those critical conversations whenever there\u2019s an issue. In most TPA relationships, those conversations are broken up in 24-to-48-hour periods. That closeness gives us a real advantage to work proactively for the customer.\u201d\u00a0<\/em><\/strong><\/p>\n<p>&nbsp;<\/p><\/blockquote>\n<p><span data-ccp-props=\"{}\">\u00a0<\/span><span data-contrast=\"none\">At Roundstone, <\/span><a href=\"https:\/\/roundstoneinsurance.com\/excelsior\/blog\/looking-back-and-looking-ahead-qa-with-mike-schroeder-president-and-founder-roundstone-insurance\/\"><span data-contrast=\"none\">we recommend groups work with Bywater<\/span><\/a><span data-contrast=\"none\"> because you can leverage several advantages \u2013 better integration to cost containment solutions, easier access to data, and a readily accessible team. And because Bywater is a part of Roundstone, we can better ensure total alignment to the customer\u2019s needs. Most TPAs will charge a percentage of savings, vendor commissions, or other extraneous service fees. But Bywater doesn\u2019t charge hidden fees \u2013 it only charges an all-encompassing admin and network fee. The network fee is assessed by Cigna but paid through Bywater.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">But we don\u2019t mandate Bywater as a TPA. You\u2019re free to <\/span><a href=\"https:\/\/roundstoneinsurance.com\/excelsior\/blog\/what-is-a-tpa\/\"><span data-contrast=\"none\">work with any TPA you choose<\/span><\/a><span data-contrast=\"none\">, or we can <\/span><a href=\"https:\/\/roundstoneinsurance.com\/excelsior\/blog\/7-secrets-to-finding-a-tpa-that-fits-your-needs\/\"><span data-contrast=\"none\">recommend a TPA from a vetted list of preferred TPAs<\/span><\/a><span data-contrast=\"none\">. The choice is up to you. It\u2019s your employee benefits plan \u2013 and you have complete freedom to design it as you like.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">Self-Funding in a Group Captive: The Great Risk Equalizer<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:360,&quot;335559739&quot;:120}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"none\">Part of empowering a customer\u2019s success <\/span><a href=\"https:\/\/roundstoneinsurance.com\/excelsior\/why-self-fund\/\"><span data-contrast=\"none\">is setting them up for a safe, comfortable, and predictable self-funding experience<\/span><\/a><span data-contrast=\"none\">, no matter their size.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/roundstoneinsurance.com\/excelsior\/who-we-serve\/\"><span data-contrast=\"none\">Roundstone\u2019s group captive lets small to midsize companies leverage risk<\/span><\/a><span data-contrast=\"none\"> so you <\/span><a href=\"https:\/\/roundstoneinsurance.com\/excelsior\/blog\/how-self-funded-health-insurance-works\/\"><span data-contrast=\"none\">can safely self fund with the same confidence as the Fortune 500s<\/span><\/a><span data-contrast=\"none\">, even if you only have 25 employees.\u00a0<\/span><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Without a stop-loss captive, most companies need at least 1,000 employees to have the risk predictability to safely self-fund their employee health benefits. With Roundstone, <\/span><a href=\"https:\/\/roundstoneinsurance.com\/excelsior\/how-it-works\/\"><span data-contrast=\"none\">you pool your risk into a group stop-loss captive with many small to midsize companies<\/span><\/a><span data-contrast=\"none\"> so you achieve employee mass with safer predictability, even if your entire company can fit itself comfortably in a shuttle bus that seats 30.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Yet each company in the captive can have its own personalized plan, <\/span><a href=\"https:\/\/roundstoneinsurance.com\/excelsior\/blog\/designing-your-group-captive-plan-to-cut-costs-your-way\/\"><span data-contrast=\"none\">designed to meet the unique needs of its employee pool<\/span><\/a><span data-contrast=\"none\">. Employers pay healthcare costs up to a specified deductible, say $16,000 to $25,000. Any claims beyond that deductible are then <\/span><a href=\"https:\/\/roundstoneinsurance.com\/excelsior\/blog\/understanding-stop-loss-insurance\/\"><span data-contrast=\"none\">paid out of the stop loss captive<\/span><\/a><span data-contrast=\"none\">. Claims above $500,000 are paid by reinsurance to avoid the expense of catastrophic claims. Under a group captive, your costs are capped.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/roundstoneinsurance.com\/excelsior\/blog\/how-self-funded-health-insurance-works\/\"><span data-contrast=\"none\">By self-insuring employee health benefits under a group captive<\/span><\/a><span data-contrast=\"none\">, employers can benefit from greater purchasing power and <\/span><a href=\"https:\/\/roundstoneinsurance.com\/excelsior\/blog\/keep-premiums-affordable\/\"><span data-contrast=\"none\">lower administrative costs while still maintaining control over their healthcare benefits<\/span><\/a><span data-contrast=\"none\">. This can be particularly beneficial for smaller employers who may not otherwise have the resources to manage their own self-funded plans.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">Teamwork Makes the Dream Work: The Value of Roundstone\u2019s Team Model<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:360,&quot;335559739&quot;:120}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"none\">The integration of Roundstone and Bywater delivers real stability, thanks to the customer service strategy based on a team approach. The collaborative means by which both companies tackle issues helps to ensure customer success.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">We have a team of people focused on various aspects of the customer journey. Each team includes a Roundstone sales representative, or Regional Practice Leaders (RPLs) as we like to call them, who are supported by three to four Customer Outcome Managers who manage their entire book of business. <\/span><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Each set or POD of Customer Outcome Managers is led by a Strategic Customer Outcome Manager, who works closely with the RPLs as a consultant to bring strategy to the customer, <\/span><a href=\"https:\/\/roundstoneinsurance.com\/excelsior\/blog\/cost-containment-in-healthcare\/\"><span data-contrast=\"none\">whether it be cost containment strategies<\/span><\/a><span data-contrast=\"none\">, changes in plan design, or <\/span><a href=\"https:\/\/roundstoneinsurance.com\/excelsior\/blog\/scared-of-expensive-insurance-renewals-its-time-to-change-to-self-funding\/\"><span data-contrast=\"none\">strategies to deliver the renewal<\/span><\/a><span data-contrast=\"none\"> \u2013 anything to push the customer forward toward success.\u00a0<\/span><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">At the foundational level of each team sits the Service Outcome Manager, who focuses on the Bywater side and handles day-to-day transactions and concerns, like paid claims, prescription approval, and provider access \u2013 routine issues that occur every day in the life of every self funded health plan. The middle layer is the Resource Outcome Manager, who acts as a conduit between the two and is more administrative in nature. Each team works in synch to cover issues in a more streamlined fashion, so everyone is on the same page.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<blockquote><p><strong><em>\u201cEach team is focused on one specific customer to deliver success,\u201d Jasmine said. \u201cIn most TPA arrangements, the book of business is split among many players. Our approach allows us to drive more cohesive collaboration on both sides to drive success for our customers.\u201d\u00a0<\/em><\/strong><\/p><\/blockquote>\n<p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">Ease of Use: Making the Switch to a Self-Funded Plan an Easy Lift<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:360,&quot;335559739&quot;:120}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"none\">Another aspect of ensuring customer success is ensuring <\/span><a href=\"https:\/\/roundstoneinsurance.com\/excelsior\/blog\/onboarding-a-self-funded-health-plan\/\"><span data-contrast=\"none\">onboarding to a new self-funded plan is an easy lift<\/span><\/a><span data-contrast=\"none\"> and employers are assisted with hands-on instruction and training every step of the way.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><em><strong>\u201cWhen a self-funded plan is easy to administer, it ensures a solution that creates a great experience,\u201d Jasmine said. \u201cThat\u2019s why we focus specifically on education and using key economics as a roadmap to help us navigate the journey to customer success. We\u2019re there every step of the way with the employer and advisor so they aren\u2019t on their own.\u201d\u00a0<\/strong><\/em><\/p>\n<p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">A good example of this is <\/span><a href=\"https:\/\/roundstoneinsurance.com\/excelsior\/wp-content\/uploads\/2023\/11\/1st-Year-New-Group-Timeline-Handout_oct2023.pdf\"><span data-contrast=\"none\">our \u201cWhat to Expect in the First Year\u201d handout<\/span><\/a><span data-contrast=\"none\">, which outlines the onboarding process to new captive members.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<blockquote><p><strong><em>\u201cWe have tools and resources that aid in those early onboarding conversations that really set our clients up for success from the beginning,\u201d Jasmine said. \u201cOur goal is to make them wonder, \u2018Why didn\u2019t I do this sooner?\u2019 We strive for ease of administration, right from the beginning.\u00a0<\/em><\/strong><\/p><\/blockquote>\n<p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<blockquote><p><strong><em>\u201cThe misconception is that self-funding is a lot more work,\u201d she continued. \u201cWe have strategically structured ourselves in a way that delivers the complete opposite experience. We support our customers every step of the way.\u201d\u00a0<\/em><\/strong><\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">Data-Driven Savings Through Integrated Cost Containment Solutions<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:360,&quot;335559739&quot;:120}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"none\">In addition to the safety or risk predictability provided by a group captive, <\/span><a href=\"https:\/\/roundstoneinsurance.com\/excelsior\/blog\/self-funded-insurance\/\"><span data-contrast=\"none\">small to midsize companies can also access their plan data<\/span><\/a><span data-contrast=\"none\">, so they have a clear understanding of costs and can therefore <\/span><a href=\"https:\/\/roundstoneinsurance.com\/excelsior\/blog\/how-self-funded-insurance-lowers-costs\/\"><span data-contrast=\"none\">implement strategies to control those costs and further optimize savings<\/span><\/a><span data-contrast=\"none\">. It\u2019s the data that sets them up for real customer success \u2013 if they take advantage of it and harness its power to <\/span><a href=\"https:\/\/roundstoneinsurance.com\/excelsior\/blog\/cost-containment-strategies-for-managing-catastrophic-diagnoses\/\"><span data-contrast=\"none\">improve savings through cost containment solutions<\/span><\/a><span data-contrast=\"none\">.\u00a0<\/span><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<blockquote><p><strong><em>\u201cWhen you&#8217;re self-funded as a result of the group captive, you do have access to the data and can understand what&#8217;s happening within your population,\u201d Jasmine said. \u201cIf you choose to do so, you can take a step back and make your health plan more personal based on the actual needs of their population and the trends that you&#8217;re seeing. This can lead to considerable savings as well as enhanced care quality.\u201d\u00a0<\/em><\/strong><\/p><\/blockquote>\n<p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">It\u2019s the data and deep integration to cost containment that is Bywater\u2019s sweet spot, Jasmine explained. Many TPAs don\u2019t integrate all the data or provide full access to all the cost containment tools. With Bywater, you can access the full spread, which gives you considerable leverage to <\/span><a href=\"https:\/\/roundstoneinsurance.com\/excelsior\/blog\/why-a-long-term-view-is-key-to-the-success-of-self-funded-health-plans\/\"><span data-contrast=\"none\">get the most value from your self-funded health plan<\/span><\/a><span data-contrast=\"none\">.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<blockquote><p><strong><em>\u201cIs cost containment truly a responsibility, or is it an opportunity?\u201d Jasmine said. \u201cWith a thoughtful, data-driven approach, effective cost containment can greatly improve the value and care of a self-funded health insurance plan.\u201d\u00a0<\/em><\/strong><\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">Aligned for Better Healthcare: The Roundstone Difference<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:360,&quot;335559739&quot;:120}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"none\">Roundstone\u2019s collaboration for the sake of our customers is built around alignment. <\/span><a href=\"https:\/\/youtu.be\/GdspLRLOxAA?si=AQelJrlmzQXZsIeD\"><span data-contrast=\"none\">Being consistently aligned<\/span><\/a><span data-contrast=\"none\"> to the best interests of the employer shapes and focuses everything we do. We always ask: Is a cost containment tool, Pharmacy Benefits Manager (PBM), policy recommendation, etc. positioned to deliver real success to our clients?<\/span><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<blockquote><p><strong><em>\u201cIf we don\u2019t have alignment, we have nothing,\u201d Jasmine said. \u201cThere have been instances when we\u2019ve had our growing pains and we\u2019ve had to learn, but ultimately, it\u2019s always done with the success of both the employer and advisor in mind. Alignment opens the door for us to be a resource that can lead to real longevity in employer and advisor relationships.\u201d\u00a0<\/em><\/strong><\/p><\/blockquote>\n<p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/roundstoneinsurance.com\/excelsior\/blog\/captives-do-it-better-data-transparency\/\"><span data-contrast=\"none\">Central to customer alignment is Roundstone\u2019s transparency<\/span><\/a><span data-contrast=\"none\">, she said. Roundstone doesn\u2019t take commission or fee overrides, a practice Jasmine said is fairly unheard of in the insurance industry. Everything we do is in the best interest of the customer \u2013 not a second or third layer of a vendor fee.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<blockquote><p><strong><em>\u201cI think there\u2019s a lot of mistrust when it comes to healthcare and health insurance,\u201d Jasmine said. \u201cBut when employers come into business with us and meet our staff, our salespeople, and our customer service agents, they begin to realize there are some healthcare and health insurance solutions that truly strive to help those who need it the most. It\u2019s a real difference.\u201d\u00a0<\/em><\/strong><\/p><\/blockquote>\n<p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Alignment keeps our costs low, and we <\/span><a href=\"https:\/\/roundstoneinsurance.com\/excelsior\/blog\/pharmacy-benefit-managers-your-self-funded-plans-secret-weapon\/\"><span data-contrast=\"none\">pass those savings on to the employer<\/span><\/a><span data-contrast=\"none\">. If you take the same claims, put them in the Roundstone Captive, and put them in a competing captive, the Roundstone Captive will produce a greater return \u2013 every time.\u00a0<\/span><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">It\u2019s not just us saying that. The Validation Institute <\/span><a href=\"https:\/\/roundstoneinsurance.com\/excelsior\/blog\/roundstones-captive-solution-for-employee-health-benefits-verified-by-validation-institute-for-cost-savings\/\"><span data-contrast=\"none\">recently verified the Roundstone Captive delivers significant savings to customers<\/span><\/a><span data-contrast=\"none\">.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">That\u2019s real customer success. It can be measured dollar for dollar in savings delivered to a company&#8217;s health plan, with no compromise on the care delivered. Affordable savings and quality care \u2013 that\u2019s the Roundstone difference delivered in measurable ROI that resonates in real customer happiness and satisfaction. It can make all the difference to the self-funding experience.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">How much can you save? Try our Roundstone cost calculator and see for yourself.<\/span><\/p>\n<p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/roundstoneinsurance.com\/excelsior\/cost-savings-calculator\/\"><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone wp-image-53718\" src=\"https:\/\/roundstoneinsurance.com\/excelsior\/wp-content\/uploads\/2024\/03\/Cost-Savings-Calculator-Blog-CTA_800x225-300x84.webp\" alt=\"Cost-Savings Calculator Blog CTA_800x225\" width=\"1011\" height=\"283\" srcset=\"https:\/\/roundstoneinsurance.com\/excelsior\/wp-content\/uploads\/2024\/03\/Cost-Savings-Calculator-Blog-CTA_800x225-300x84.webp 300w, https:\/\/roundstoneinsurance.com\/excelsior\/wp-content\/uploads\/2024\/03\/Cost-Savings-Calculator-Blog-CTA_800x225-768x216.webp 768w, https:\/\/roundstoneinsurance.com\/excelsior\/wp-content\/uploads\/2024\/03\/Cost-Savings-Calculator-Blog-CTA_800x225-jpg.webp 800w\" sizes=\"(max-width: 1011px) 100vw, 1011px\" \/><\/a><\/p>\n<p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p class=\"excerpt\">Customer success is an easy to measure metric: Are you delivering quality affordable employee health benefits over the long term? Are you happy with the experience engaging with your company health plan?\u00a0 Although it\u2019s easy to measure, Roundstone is different in our approach to customer success because we already take into consideration customer alignment, minimizing [&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":54682,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3334,1827],"tags":[],"class_list":["post-54673","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-advisors","category-employers"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v25.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Success and the Self-Funded Solution: What Does It Look Like?<\/title>\n<meta name=\"description\" content=\"In a self-funded health plan, customer success boils down to long-term stability. 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